piNang2415 — Yesterday at 13:06
Hello, I hope you’re having a great week. Do you have some time to chat about your application?
Twinight — Yesterday at 13:19
piNang2415 — Yesterday at 13:24
Great! I liked your interview and application. It’s clear you’re someone that takes boosting serious and wants to get orders done. I’d like for you to boost at BoostCheetah. Are you interested?
Twinight — Yesterday at 13:26
Yes I am.
piNang2415 — Yesterday at 13:27
Perfect. After joining us in our discord server, most people need about thirty minutes to cover everything. I will need your full attention for going over our systems. Is now a good time for that?
Twinight — Yesterday at 13:27
Yes now is fine.
piNang2415 — Yesterday at 13:28
Thank you! I’m getting a few things together for onboarding (going over our systems). I will also be inviting you to our Discord server with the rest of the boosters. First thing, I’ll need you to do is sign our standard NDA.
Once filled out, signed, and sent, please let me know what email you used to sign the document. Will you do this now?
Twinight — Yesterday at 13:28
Yes I will do this now.
I signed the document, the email I used is firstname.lastname@example.org
piNang2415 — Yesterday at 13:36
Thank you! I’m going to send you an invite to our Discord server now so we can start the onboarding. One minute please.
Great, I’ve added you to the PC, Xbox, PVE,PVP team. I’d like you to review the news, claim-details and faq-boosters sections of the Discord. Please do not review any other sections right now.
There are also a few videos in one of these sections that must be watched. The videos contain information that can not be found in the text.
It’s very important to know all of this information for you to boost here. Once you’re finished reviewing, I’ll ask you a few questions about the content to help you understand some of the more important information. Will you review this all right now and let me know when you’re finished?
Twinight — Yesterday at 13:38
Yes I will review this all right now.
Twinight — Yesterday at 14:12
I am finished reviewing.
piNang2415 — Yesterday at 14:38
Thank you for taking the time to review everything! I just have a few questions about the content you reviewed. Please keep in mind, this review is to help make sure you understand the systems and so we can help where help is needed. If you don’t know something, let me know you need a moment to review the content.
Twinight — Yesterday at 14:39
piNang2415 — Yesterday at 14:43
An order comes in that can not be started for two days. When is it safe to claim it?
Twinight — Yesterday at 14:43
After the two days have passed.
piNang2415 — Yesterday at 14:45
No order should be claimed unless you can start right away. That means you are available and the order is available to be run. For example, if they preorder a raid and you want to run it when the raid is released, you do not claim it until it is available. Also check weekly rotation weapons to be sure it is available that week.
If there are items on that order that can be completed this week, you may complete those and then mark the order reset for the other items to be completed when it’s time.
Twinight — Yesterday at 14:45
piNang2415 — Yesterday at 14:46
Assume you’re teaching me and I know nothing about the systems. I’m running an order and I need to mark the order status as reset. Please write out the steps I need to take to properly update the customer and close the chat.
Twinight — Yesterday at 14:50
There is a status button on the left hand side on the order page. Change the status to reset, do not click save. Notify the client that you will have to wait till reset to continue the order. Then click save.
piNang2415 — Yesterday at 14:52
All the steps in order are as follows:
1. Set status to RESET do not hit save
2. Click “Reset” blue button
3. Send message it created.
4. Click save to close the chat and change the status
When changing a status, the customer has to wait until their order is returned to queue for us to run it. Except for one status. Which status allows a customer to return the order back to the queue on their own and when should it be used?
Twinight — Yesterday at 14:56
Admin, should only be generally used when there is a password issue. Usually if the client does not reply after 30 minutes with an access code after you ping them.
piNang2415 — Yesterday at 14:57
Admin is correct. You typically use it when the customer doesn’t respond to a password or access code issue. While not mentioned anywhere, we may also use it if the customer’s light isn’t high enough. Allowing them to return the order to the queue when they do have the correct light or when they are available to give the code/correct login details.
You just claimed an order, sent the welcome message and waited ten minutes. The customer hasn’t responded. What do you do next?
Twinight — Yesterday at 15:03
Attempt to log in. If successful, proceed as normal and still notify the client on the progress of the order. If a code is required, send one to the client and wait 15-30 minutes. If there is still no reply, ping the client once. If there is still no reply, set the status to admin and do not press save. Click the no code / pass button. Send the message. Then hit save.
piNang2415 — Yesterday at 15:04
Yes, you’ll want to log in/move onto step 2 located in FAQ:
We do not need the customer in the chat to start their order. If you are able to see they are still on their account, it is okay to kick them off after the ten minutes.
You just claimed an order and sent the welcome message. After two minutes the customer said they’re offline. What should happen next?
Twinight — Yesterday at 15:09
Let the client know that you will be logging in and what you will be doing on their account. After authenticating and getting the login code if needed, press the ‘Logged in okay’ button. When on the account, set the client’s account status to offline mode.
piNang2415 — Yesterday at 15:10
Yes, you should start the login processes. This means going to step 2. We should not wait ten minutes if they state they are not online. Remember, step 2 is to tell them you are logging in and mention what you are running. After you login, then you send the login message. These are two different steps.
Last question, when can you close the chat without sending a closing message (such as using completed or admin/reset status message)?
Twinight — Yesterday at 15:11
piNang2415 — Yesterday at 15:12
This was a trick question. In the video it says you ALWAYS send a message before closing. Every time you claim an order you should 100% send a message letting them know you are closing the chat and why. We should mention how they can get help outside of the chat if needed as well. 99.999% of the time, these messages are premade for you. Always make sure send a message before saving a status and closing a chat. A message does not automatically send when you change a status, you need to do it manually.
Thank you for your patience! These are the last steps. From here you will be able to claim orders and start boosting on your own. Please complete each step, in order, and update me with the requested information for the step as you complete the step. Do not wait until the end. Will you start now?
1. Create an account on the site that will be used for claiming orders. Once created, tell me the email you used.
Create an account here
2. What is your PayPal email address for payouts?
3. Fill out the standard tax document and then tell me what email you used.
Complete this document for step 3 if you live in the United States
How to fill out US Document:
Complete this document for step 3 if you DO NOT live in the United States
How to fill out non-US Document:
4. Request access to the payment document. This is where you’ll record completed orders. Once completed, let me know what email you used.
My account – BoostCheetah
Your account page shows all of your past orders and past chat log messages with your booster. You will need to log in to view this page.
How to Fill W9 Form
How to Complete W-8BEN Form
Twinight — Yesterday at 15:13
Yes I will start setting up now.
Twinight — Yesterday at 15:36
I used email@example.com as my email for everything.
piNang2415 — Yesterday at 15:42
email for paypal please
Twinight — Yesterday at 15:48
Would have to get back to you about the Paypal email a bit later, since I’m in Russia I use my friend’s Paypal and he isn’t available at the moment.
piNang2415 — Yesterday at 15:49
I cannot finish setting up your acct without the Paypal
Twinight — Yesterday at 15:49
Would have to wait for my friend then, I will get back to you ASAP.
piNang2415 — Yesterday at 15:50
Twinight — Yesterday at 16:02
Don’t wait too long for me. We should continue our conversation tomorrow around the same time you messaged me today.
piNang2415 — Yesterday at 16:03
Okay then. Thank you for your time today.
Twinight — Yesterday at 16:04
No worries, talk to you later.
piNang2415 — Today at 07:13
Twinight — Today at 08:57
Hey sorry for taking so long, the email is firstname.lastname@example.org
piNang2415 — Today at 09:03
Thank you for this.
I’ll be setting up your account now.